Important Note: By using the 99play2 platform, you agree to this Privacy Policy. We encourage you to read this document in full to fully understand your rights regarding the personal information you share with us.
01Introduction & Our Privacy Commitment
99play2 ("we", "Platform") is an online wagering platform operating exclusively for users in Malaysia. We understand that your trust in us depends not only on the quality of our games and services, but also on how we handle the personal information you entrust to us.
This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. It explains in detail:
- The types of personal information we collect from you.
- The purpose and legal basis for processing that data.
- Parties who may have access to your information.
- The security measures we take to protect your data.
- Your rights as a data subject under Malaysian law.
99play2 never sells, rents, or trades our members' personal data to third parties for marketing purposes without your explicit consent. This is a commitment we do not compromise on.
02Personal Information We Collect
We collect your personal information through various touchpoints as you interact with the 99play2 platform. Below is a summary of the types of data we collect:
| Data Categories | Type of Information | Data Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, IC/passport number | Account Registration & KYC |
| Contact Data | Email address, phone number, residential address | Account registration |
| Financial Data | Bank account details, e-wallet information, transaction records | Deposits & Withdrawals |
| Technical Data | IP address, device type, browser, approximate location | Collected automatically upon access |
| Usage Data | Game history, wagering activity, account activity | Collected automatically during use |
| Communication Data | Support chat records, feedback, and complaints | Interactions with the support team |
We only collect information that is strictly necessary for the stated purposes. You are not required to provide optional information, but doing so may limit your access to certain platform features.
03How We Use Your Information
Every piece of data we collect has a clear and lawful purpose. 99play2 uses your personal information for the following purposes:
- Account management: Creating, verifying, and maintaining your member account, including the KYC process to ensure legal compliance.
- Transaction processing: Processing deposits, withdrawals, and other financial transactions securely and accurately.
- Service delivery: Enabling you to access all games, promotions, and platform features you are entitled to enjoy.
- Security and fraud prevention: Detecting, investigating, and preventing any suspicious or unauthorized activity on the platform.
- Service communications: Sending important notices related to your account, transactions, terms changes, and security updates.
- Customer support: Providing effective assistance when you contact our support team.
- Marketing (with consent): Sending promotional information, bonus offers, and relevant updates — only with your consent.
- Platform improvements: Analyzing usage patterns to enhance the user experience and optimize platform performance.
- Legal compliance: Fulfilling obligations under Malaysian law, including anti-money laundering (AML) requirements.
You may opt out of receiving marketing communications at any time by updating your preferences in your account settings or by contacting our support team.
04Sharing Information with Third Parties
99play2 does not share your personal information arbitrarily. However, there are certain situations where sharing information is necessary in order for us to deliver our services fully to you:
- Payment providers: Information required to process deposit and withdrawal transactions is shared with verified and approved payment providers, including local banks and e-wallet providers.
- Game providers: Basic game data required for technical functionality is shared with third-party game software providers integrated with our platform.
- Regulatory authority: We will disclose information to law enforcement agencies or regulatory bodies when required by law or court order.
- Technical service providers: Companies providing cloud computing, analytics, and technical infrastructure services to us are bound by strict confidentiality agreements.
All third parties we work with are required to respect the security of your personal data and handle it in accordance with applicable data protection laws. They are not permitted to use your data for any purpose other than what we have directed.
05Our Data Security Measures
Protecting your personal data is a responsibility we take very seriously. 99play2 implements multiple layers of security to ensure your information remains safe at all times:
- 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with the same high-level encryption used by leading banks.
- Two-factor authentication (2FA): The 2FA feature is available and strongly encouraged for all members to add an extra layer of security to your account.
- 24/7 monitoring: Our systems are monitored around the clock by our security team to detect any unusual or suspicious activity.
- Internal access controls: Only authorised personnel with a legitimate business need may access members' personal data, and all access is logged and audited.
- Regular security testing: We conduct regular penetration testing and security audits to ensure our systems remain resilient against the latest threats.
While no system is 100% immune to attacks, we are committed to maintaining the highest security standards and responding swiftly should any security incident affecting your data occur.
06Cookies, Analytics & Tracking Technologies
The 99play2 platform uses cookies and similar tracking technologies to enhance your user experience and ensure the platform runs smoothly.
Types of cookies we use:
- Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
- Performance cookies: Collecting information about how you use the platform to help us improve site performance and speed.
- Functionality cookies: Remembering your preferences such as language and display settings so you do not need to reconfigure them each time.
- Analytics cookies: Helping us understand overall usage patterns for product development and continuous improvement purposes.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform. Further details on the cookies we use are available in your account privacy settings.
07Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010 and 99play2's internal policies, you have the following rights regarding your personal information:
Right to Access
You have the right to obtain a copy of the personal information we hold about you. Access requests may be submitted through our support team.
Right to Rectification
If any information we hold is inaccurate or incomplete, you have the right to request a correction promptly.
Right to Erasure
You may request the deletion of your personal data under certain circumstances, subject to record-keeping obligations under applicable law.
Right to Object to Processing
You may object to the processing of your data for direct marketing purposes at any time without having to provide any justification.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another service provider if required.
To submit any request related to your privacy rights, please contact our Data Protection team. We will process your request within 14 business days of receipt.
08Data Retention Period
99play2 retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.
- Active account data: Retained throughout the active period of your account and used to deliver platform services on an ongoing basis.
- Financial transaction records: Retained for a minimum of 7 years after a transaction occurs, in line with Malaysia's financial and tax legal requirements.
- KYC Records: Identity verification documents are retained for 5 years after account closure, in line with anti-money laundering legal requirements.
- Activity and security logs: Retained for 2 years for security investigation and dispute resolution purposes.
- Marketing data: Retained until you withdraw your consent or request deletion.
Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure the information cannot be recovered or re-identified.
09Changes to This Privacy Policy
99play2 reserves the right to modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or improvements to the way we operate.
When significant changes occur, we will:
- Displaying a clear notice on the main platform page for at least 7 days before the changes take effect.
- Sending notification emails to all active members outlining the key changes made.
- Updating the "Last Updated" date at the top of this document.
Continued use of the 99play2 platform after a Privacy Policy update takes effect will be considered your acceptance of the revised version. If you do not agree with the changes made, you have the right to close your account before the effective date.
We recommend reviewing this Privacy Policy periodically to stay informed about how we handle your personal information.
10Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding how 99play2 handles your personal data, don't hesitate to reach out. Our Data Protection Officer (DPO) team is ready to assist you.
- Email: [email protected]
- Live support: Via Live Chat on the 99play2 platform, available 24/7
- Response time: Within 14 business days for written inquiries
You may also refer to the Frequently Asked Questions (FAQ) us for answers to the most frequently asked privacy questions from our members. For issues requiring immediate attention regarding account or data security, our support team can be reached via Live Chat for a faster response.
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), which is the regulatory body that enforces the Personal Data Protection Act 2010.
Data Protection Commitment
Why Your Data Secure With Us
High-Level Encryption
Every bit of data moving between your device and our servers is protected with 256-bit SSL encryption — the same standard used by major financial institutions.
Malaysia PDPA Compliance
All our data handling practices are designed and audited to ensure full compliance with Malaysia's Personal Data Protection Act 2010.
Data Protection Officer
99play2 has an appointed Data Protection Officer (DPO) to ensure all privacy practices are upheld and your inquiries are handled professionally.
No Data Sales
We never sell or trade your personal data to advertisers or third-party data brokers. Your data is used solely to deliver services to you.
Privacy Controls in Your Hands
Through your 99play2 account settings, you have full control to manage your privacy preferences — from marketing permissions to active session management.
Clear Retention Policy
We only retain your data for as long as necessary. Once the retention purpose has been fulfilled, data is securely deleted in accordance with established procedures.
Join Us
Enjoy a Platform That Puts Your Privacy First
99play2 has built this platform not only to deliver the best wagering experience, but also with a full sense of responsibility for the safety and privacy of every member. Register today and play with confidence.